FAQ

Frequently Asked Questions

Do you do holds?

We do not do holds at this time - if you are interest in an item we encourage you to purchase right away to avoid disappointment should it sell to another buyer.

How do I make a purchase?
Please contact us through instagram or email hello@nextdoorcloset.com.

What payment methods does NDC accept?
We accept etransfer for orders more than $500 and Visa, Debit, Mastercard & Amex for all other transactions.

How long will shipping take?

Do you ship worldwide?
Nextdoor Closet is a localized marketplace app - should you reside outside of the areas specified, please contact us to arrange shipment.Please note: buyer will be responsible for shippment fees, with returns not accepted. Rates may vary on location.

How to cancel an accidental purchase?
You must email hello@nextdoorcloset.com with your confirmation number. Our NDC specialist will get back to you within 2 business days

What is your return policy?
No returns will be honored unless there was an issue with an item; such as misrepresentation. You may email hello@nextdoorcloset.com

‍Selling

How do I sell my items?
Schedule your item(s) to get picked up for photoshoot. We will

What are your condition standards?
We accept items in very good or like new condition. Clothing should be dry cleaned and freshly laundered, with handbags emptied and cleaned. Shoes should be wiped down and cleaned and home décor are clean and wiped down.

How long will it take for my listing to be live?
We do our best to list and promote your item(s) within 48 hours.

How do I get paid?
Via e transfer

When do I get paid after my item has been purchased?
Within 7 business days after the buyer confirms receiving and satisfaction of their order

‍
Do you hold on to the items until it gets sold?
A notification and email will be sent once your item has been sold to arrange a courier pick up

What if I don’t know how much to list the price for?
Please contact hello@nextdoorcloset.com for pricing suggestions.

How long does it take to sell my item?
We require you to list with us for 90 days. Of course it is both of our interest to sell at the highest possible price within the shortest time to ensure sellers are getting paid as soon as possible. Our pricing are based on item type, condition, age and algorithms.

Who pays for taxes and shipping?
The buyerUnless the seller missed their pick up window for the item, they have to pay a rescheduling fee with the courier

What is your return policy?
No returns will be honored unless there was an issue with an item; such as misrepresentation. You may email hello@nextdoorcloset.com

Contact us and we'll get back to you right away!‍

What Can You Sell?

Categories You Can Sell With Us are: Handbags, Shoes, Clothing, Jewerly

Top Selling Brands

Louis Vuitton
Chanel
Prada
Dolce and Gabbana
Burberry
Fendi
Dior
Hermes
Valentino
Gucci
Salvatore Ferragamo
Jimmy Choo
Tod's
Saint Laurent Paris
Christian Louboutin
Cartier
Bvlgari
Rolex

Acceptable Item Condition

New Items
100% Authentic
As good As New
Minor Wear/Scratches
Slightly faded/ discoloration

Unacceptable Item Condition

Fake
Severely Damaged
Majorly discolored/faded
Missing parts (chain, zip, buckle, embellishment etc.)
Missing Hallmark
Bad odour/Hygiene

We Are Here To Help You!

Frequently Asked Questions

What Can You Sell?

Top Selling Brands

Acceptable Item Condition

Unacceptable Item Condition